How do I cancel an order?

How do I cancel an order?

To submit your cancellation request for a recent transaction, please email from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for review. 

Order cancellation requests containing wellness products are based on the status of the order. Once an order is confirmed, our warehouse begins preparing the order for shipment and no changes are permitted on the order. If we are unable to cancel the transaction, you may request an RMA to return the order under our 30-Day Refund Policy. 

 All sales are final on all promotional packs/offerings and are void from our refund policy.
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    • If my subscription declines, will the order automatically cancel?

      No. Your order will continue to re-attempt payment until the order is processed or cancelled. Please contact if you wish to cancel a pending subscription order.
    • Can I cancel or change my order before it ships?

      As soon as we receive your order, we begin working on fulfilling it right away, so we are unable to accept any change requests to an order once it has been placed. This includes all orders confirmed through your Back Office or through the ...
    • How do I view my order history?

      Please login to your Back Office and select “Order History”.
    • Why hasn’t my order shipped?

      All orders are shipped ground after our 1-5 business day in-house processing time. You will automatically receive an email with tracking details once your order ships.
    • What happens if I refuse my order?

      All orders returned refused or not collected by a Beyond customer or member, will be charged an additional $10 restocking fee per order. For additional information, please refer to the Refund Policy located in the Back Office Library Center.