How do I find tracking details for my recent order?
Once your order ships, you will receive an email with your tracking details. You may also view your order summary in your Back Office under “Commissions>Order History.” If you are a customer, your order history will be available on your dashboard under “Order History”.
Why hasn’t my order shipped?
All orders are shipped ground after a 1-7 business day in-house processing time. Once your order is on its way, you will receive an email with your tracking details.
I have not received my order, but my tracking shows delivered. What do I do?
We recommend following your package in transit to its final destination to ensure someone is available to collect the order upon delivery. All missing package claims must be reported to Beyond Support within 10 business days from the delivery date by ...
How do I cancel an order?
To submit your cancellation request for a recent transaction, please email firstname.lastname@example.org from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for ...
Why did I only receive part of my Well Beyond order?
If multiple items exist in your order, we may not be able to ship all product in one package, so additional tracking numbers will be available.
Do you offer a pre-paid shipping label to return an order?
We do not offer a pre-paid shipping label. Once you request an RMA from Beyond Support, you may choose any shipping carrier of your choice that can be traced. We ask that you please refreeze any gel packs if applicable and obtain a return tracking ...