I changed my subscription the same day it processed. Why was my order not modified with the new changes?
All subscription changes must be completed prior to each scheduled run date. If done the same day or after a new order is confirmed, the changes will not modify the confirmed order, but all future transactions.
When is the last day to change my subscription?
All subscription changes must be completed prior to the upcoming run date. If done through your Back Office, the change must be completed the day before. You may also contact Beyond Support at email@example.com at least 7 days prior to the ...
I forgot to change my subscription and it ran today. Can I still make changes?
All subscription changes must be completed prior to each scheduled run date. Changes are not permitted once a confirmation number is provided. If the order is "pending", we can attempt to cancel the order only. For all order cancellation requests, ...
If my subscription declines, will the order automatically cancel?
No. Your order will continue to re-attempt payment until the order is processed or cancelled. Please contact firstname.lastname@example.org if you wish to cancel a pending subscription order.
My subscription declined. How do I update my payment?
Login to your Back Office and select “Manage Payment>Add Credit Card". Once your payment is updated, you may re-assign your subscription to the new card and delete any unwanted payment methods. To process your pending order, please contact ...
How do I cancel an order?
To submit your cancellation request for a recent transaction, please email email@example.com from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for ...