I forgot to change my subscription and it ran today. Can I still make changes?
All subscription changes must be completed prior to each scheduled run date. Changes are not permitted once a confirmation number is provided. If the order is "pending", we can attempt to cancel the order only. For all order cancellation requests, please email firstname.lastname@example.org and include your name, username and order number to expedite the process. All cancellation requests are not guaranteed.
If you are subscribed to a Membership Tier, please email email@example.com for processing.
When is the last day to change my subscription?
All subscription changes must be completed prior to the upcoming run date. If done through your Back Office, the change must be completed the day before. You may also contact Beyond Support at firstname.lastname@example.org at least 7 days prior to the ...
I changed my subscription the same day it processed. Why was my order not modified with the new changes?
All subscription changes must be completed prior to each scheduled run date. If done the same day or after a new order is confirmed, the changes will not modify the confirmed order, but all future transactions.
How do I change my subscription date?
Login to your Beyond Back Office and select “My Subscription”. You will have the opportunity to view and edit your active subscription. If you wish to edit your membership subscription, please connect with Beyond Support by sending an email ...
How do I edit or view my subscription?
Login to your Beyond Back Office and select “My Subscription”. If you wish to edit your Membership Tier Subscription (Infinite, Rise or Momentum), please contact Beyond Support by sending an email to email@example.com. All subscription change ...
Can I cancel or change my order before it ships?
As soon as we receive your order, we begin working on fulfilling it right away, so we are unable to accept any change requests to an order once it has been placed. This includes all orders confirmed through your Back Office or through the ...