If my subscription declines, will the order automatically cancel?
No. Your order will continue to re-attempt payment until the order is processed or cancelled. Please contact email@example.com if you wish to cancel a pending subscription order.
Will you attempt all cards on file if my Well Beyond subscription declines?
Yes. If your order initially declines payment, the system will check for other active payments on your account to ensure your order is processed.
How do I cancel an order?
To submit your cancellation request for a recent transaction, please email firstname.lastname@example.org from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for ...
Can I cancel or change my order before it ships?
As soon as we receive your order, we begin working on fulfilling it right away, so we are unable to accept any change requests to an order once it has been placed. This includes all orders confirmed through your Back Office or through the ...
I changed my subscription the same day it processed. Why was my order not modified with the new changes?
All subscription changes must be completed prior to each scheduled run date. If done the same day or after a new order is confirmed, the changes will not modify the confirmed order, but all future transactions.
What happens if I cancel my membership subscription?
If you choose to stop your membership subscription of Infinite, Rise or Momentum, you will lose all benefits associated with the pack including eligibility for the Rewards Plan if applicable.