My order was missing product. What do I do?

My order was missing product. What do I do?

All missing product claims must be reported to Beyond Support within 10 business days of the delivery date by emailing info@well-beyond.com. Please include your name, user ID, order number, what items were missing and photos of the package.
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    • I have not received my order, but my tracking shows delivered. What do I do?

      We recommend following your package in transit to its final destination to ensure someone is available to collect the order upon delivery. All missing package claims must be reported to Beyond Support within 10 business days from the delivery date by ...
    • Why did I only receive part of my Well Beyond order?

      If multiple items exist in your order, we may not be able to ship all product in one package, so additional tracking numbers will be available.
    • I received my product, but it was damaged. What do I do?

      All damaged product must be reported to Beyond Support within 10 business days of the delivery date by emailing info@well-beyond.com. Please include your name, user ID, order number, description, and photos of the damage for review.
    • How do I view my order history?

      Please login to your Back Office and select “Order History”.
    • How do I cancel an order?

      To submit your cancellation request for a recent transaction, please email info@well-beyond.com from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for ...