Why hasn’t my order shipped?

Why hasn’t my order shipped?

All orders are shipped ground after a 1-7 business day in-house processing time. Once your order is on its way, you will receive an email with your tracking details. 
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    • I was charged Summer TLC, but my order shipped ground. Why?

      Summer TLC does not cover the transportation method. This program only covers the packaging and materials required to protect your heat sensitive items during its journey from Beyond to your doorstep. All orders are shipped ground after a 1-7 ...
    • How do I view my order history?

      Please login to your Back Office and select “Order History”.
    • How do I cancel an order?

      To submit your cancellation request for a recent transaction, please email info@well-beyond.com from the email address associated with your membership. To avoid a delay, please include your name, username and the order number in reference for ...
    • What happens if I refuse my order?

      All orders returned refused or not collected by a Beyond customer or member, will be charged an additional $10 restocking fee per order. For additional information, please refer to the Refund Policy located in the Back Office Library Center.
    • How do I find tracking details for my recent order?

      Once your order ships, you will receive an email with your tracking details. You may also view your order summary in your Back Office under “Commissions>Order History.” If you are a customer, your order history will be available on your dashboard ...